What this article covers
The purpose of this article is to detail basic troubleshooting steps in the event you are using the classroom "Desktop PC," and you cannot hear any audio being played throughout the room's speaker system:
Scenario: No Audio to Speakers + “Virtual Meeting Participants Can’t Hear Classroom”
- Double-check that the “Audio Mute” button on the touch panel is NOT toggled on (the "Audio Mute" button on the touch panel will be flashing red if it is enabled).
- Also, check if the “Room Volume” slider shows any volume indication bars present.
- Also, check if the “Room Volume” slider shows any volume indication bars present.
- Have you tapped the “Send to Display” button yet? This “sends the audio” for the selected input source so it is further played over the classroom speakers.
3. Verify the correct sound and recording settings on the desktop PC. Displayed below are the computer output and input options and what they should be set to for every room. You can find these options by searching "Sound Settings" on the Windows Taskbar, OR by right-clicking the speaker symbol on the bottom right-hand corner of the taskbar:
4. If all the above does not apply, please restart the computer, OR perform a hard reset of the PC by holding down the power button for a few seconds. Once power off, press power button again to have PC turn back on.
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