A Step-by-Step Guide to Registering Your Devices with DUO Security

What this article covers

2-Factor Authentication (2FA) with DUO Security requires a physical device registered to your account to complete your login process. Four types of devices may be registered: 

1. Mobile Phone (the recommended device)
2. Tablet
3. Landline
4. One-Time Passcode (OTP) Token (available at the University Help Desk)
5. Manage your Duo

To register additional devices please visit the 2FA Device management section.

• If you are registering your Mobile Phone with the Duo Mobile app, please have your App Store ID and password available before you begin the device registration process. While the app is free, the App store may require you to enter your credentials to complete the app download. 
• If you are logging into a system that requires 2FA and you have not yet enrolled, you will be prompted to register a device. You must complete device registration before you are able to log in. DUO will ask you for an authentication method the next time you log in to your account; if you do not finish registering a device on initial login you will need to contact the University Help Desk to assist you in accessing your account.

Also covered in this article are the following DUO-related matters.

• Getting Started - Device Registration Process
• DUO Mobile App Updates
• Requirements for 2FA/DUO Enrollment
• Glossary

Getting Started - Device Registration Process

The steps below walk you through the device registration process.

Start Setup

Google Chrome web browser is recommended for device registration.

Following the installation of the DUO Mobile app on your smartphone, navigate to Gulfline (fgcu.edu/gulfline) and sign in with SSO, then follow the prompts as illustrated below. 

1. Login using your FGCU credentials.

2. Tap the Start setup button. 

 3. Choose the type of device you want to register.

Mobile Phone

IMPORTANT NOTE: Mobile phones are the recommended way of authenticating with DUO to access your account, as they offer the most options. 

1. Enter your mobile phone number with no hyphens or parentheses.

2.  Click the small checkbox to indicate that the number is correct; the Continue button isn't available until the box has been checked.

3. Tell DUO what operating system your phone uses. If you do not have any of the phones listed, select Other. Tap Continue to move to the next step. 

4. You will be prompted to download the free DUO Mobile app from the appropriate app store.

5. Once the app is installed, open it on your mobile device. You may have to choose to allow notifications, and you may also have to allow it to access your phone's camera.

• On an Android device, this will be allowed from inside the app.
• On an iPhone, you may have to exit the app and go to Settings. Scroll down until you see the DUO app icon, tap to open the settings options, and slide the bar to "on" to allow access to the camera.

With the DUO app open, and notifications and camera set to "Allow," tap "Add Account" in the app.

Then, on the computer, you are registering from, select "I have DUO Mobile installed".

6. Open the DUO mobile app if not already opened.

7. Select Set up account.

8. Select Use a QR code. Then scan the QR code displayed on the screen.
* A screen may display with the FGCU logo/branding and account "Florida Gulf Coast University" auto-populated.

9. Click Save. The following screen will display on your monitor screen. 

Once it registers, a green checkmark will appear over the QR code.

 

10. You will then be taken through the 2FA authentication process.

1. Click the drop-down for the When I log in: option and select "Ask me to choose an authentication method".
   
2. Select the DUO Push option when prompted and follow the prompts.
   

Tablet

Tablets are another option for authenticating; they also use the DUO Mobile app.

1. Choose your tablet's operating system. Currently, only iOS and Android tablets are supported.

2. You will be prompted to download the free DUO Mobile app from the appropriate app store.

3. Once the app is installed, open it on your tablet. You may have to choose to allow notifications, and you may also have to allow it to access your phone's camera.

• On an Android device, this will be allowed from inside the app.
• On an iPad, you may have to exit the app and go to Settings. Scroll down until you see the Duo app icon, tap to open the settings options, and slide the bar to "on" to allow access to the camera.

With the DUO app open, and notifications and camera set to "Allow," tap "Add Account" in the app.

Then, on the computer, you are registering from, select "I have DUO Mobile installed".

3. The next screen on your computer will be a unique QR code; hold the tablet up to your computer screen with the QR code visible. The app will do all the work for you, taking a quick picture of the QR code and pairing your tablet with your account.

4. Once registered, a green checkmark will show up over your QR code.

Landline

Landlines are the third option and convenient to have, especially if you regularly work out of a single office.

1. Enter the phone number with no hyphens or parentheses, just numbers. Select the small checkbox to indicate that the number is correct; the Continue button is not available until the box is checked. For a landline, that's the last step!

2. Click Finish Enrollment.

Enrollment Complete!

You have finished enrolling a device! Your first device is automatically listed as your default device, and enjoy your confetti!

To Enroll a Token

ITS will offer tokens as an alternative. Please contact the University Help Desk to schedule a time to pick up a token.

To authenticate using a security token:

1. Click the Enter a Passcode button.
2. Press the red power button on your token to generate a new passcode.
3. Type the passcode (with no spaces) into the field provided, or type the generated passcode in the "second password" field.
4. Click Log In.

2FA Device Management

Purchased a new phone?

If you have purchased a new phone and the phone number hasn't changed (you need to have the DUO App installed already on the new phone): 

1. Log into the 2FA device management portal with your Eagle login information from a device other than your phone (preferably a computer).
2. Select "Call Me" as your authentication method.
3. Click "Device Options" next to your phone number.
4. Click Activate DUO Mobile.
5. Select the "Call me" from the Verify Ownership of.
6. Enter the code given from the phone call.
7. Click Verify.
8. Click Continue.
9. Select your phone type and click Continue.
10. Click "I have DUO Mobile installed".
11. Open up the DUO mobile app on your phone, and select from within the app's options to "scan a QR code" to reactivate.

You have now successfully Reactivated DUO Mobile

If you have purchased a new phone and the phone number has changed, if issues persist, or if you need a guide through the process, please contact our Help Desk at 239-590-1188.

To add or remove additional devices for 2FA:

In DUO, use the 2FA Device Management page. The page requires you to log in with your FGCU email address and password and then authenticate with 2FA in DUO. Once you're in DUO, and you've already enrolled, select "+Add another device." You can then proceed with adding a device in DUO as outlined above. Information will automatically save when added.

DUO Mobile App Updates

Like all other apps, the DUO Mobile app performs most efficiently and securely when updated regularly. For best results, periodically check the DUO Mobile app for updates, and keep the operating system of the device using the app updated as well.

Requirements for 2FA/DUO enrollment

An active FGCU or Eaglemail address.

Glossary

2FA: 2-Factor Authentication, sometimes referred to as two-step verification or dual-factor authentication, is a security process in which the user provides two different authentication factors to verify their identity, to better protect both the user's login credentials and the resources the user can access.

University Help Desk: ITS Knowledge Base |  Email Help Desk |  239-590-1188
Monday-Friday from 7am to 11pm and Saturdays from 8am to 5pm