2FA Device Management - Reactivate DUO Mobile on New Phone

  • Updated

What this article covers

This article contains steps to reactivate your new phone (if your number is the same) in the DUO 2FA system. 

If you have purchased a new phone and the phone number hasn't changed (you need to have the DUO App installed): 

  1. Log into the 2FA device management portal with your Eagle Access account.
  2. Select "Call Me" as your authentication method.
  3. Click "Device Options" next to your phone number
  4. Click on "Reactivate DUO Mobile"
  5. Select the "Call me" from the Verify Ownership of....
  6. Enter the code given from the phone call
  7. Click "Verify"
  8. Click Continue
  9. Select your phone type and click continue
  10. Click on "I have DUO Mobile installed"
  11. Scan the code from the DUO mobile app

You have now successfully Reactivated DUO Mobile


If you have purchased a new phone and the phone number has changed, please visit 2FA Device Management - New Phone Number.

 

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