What this article covers
If you're having trouble with your mic or camera in your Teams calls and meetings, the problem can usually be resolved within the settings. In this article, the following issues are covered:
How to resolve audio issues
If you're having trouble hearing others in your Teams calls and meetings, the problem is either with your speaker not working, or with your microphone. If other participants can hear each other well, the problem is most likely with your microphone.
To check your audio device settings:
- Verify that your device audio settings are correct by using the Mic drop-down.
- Adjust settings as needed or select More audio settings if you need to dive deeper into the issue.
If this still doesn't solve the issue, refer to the Microsoft microphone troubleshooting guide for extra items to check such as:
- Verifying your browser settings
- Unmuting your microphone
- Reconnecting your microphone
- Checking your sound settings on your computer system
How to resolve video issues
If you're having trouble with the camera in Teams, we have some suggestions to help you get back on track.
To check your audio device settings:
- Verify that your device video settings are correct by using the Camera drop-down.
- Adjust settings as needed or select More video effects and settings > Settings if you need to dive deeper into the issue.
If this still doesn't solve the issue, refer to the Microsoft video troubleshooting guide for extra items to check such as:
- Checking for updates for your operating system
- Checking if your camera is in use
- Making a test call
- Checking your app permissions on your mobile device
- Check your drivers
- Check your browser settings (for Teams on the web)
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