MyFGCU Mobile App FAQ

What this article covers

This article covers the most frequently asked questions the University Help Desk receives regarding the MyFGCU mobile app. This is not a comprehensive list and continues to be updated as calls come into the Help Desk.

General

• How do I download and install the MyFGCU app?
• Is the MyFGCU app available for both iOS and Android devices?
• Who do I contact for app-related issues?
• How do I report bugs or suggest improvements for the app?
• How do I find emergency contact information through the app?
• Is there a guest mode for those without university credentials?
• What measures are in place to ensure user privacy and security?

In App Features & Settings

• How can I receive push notifications for important updates?

• How do I access additional app settings such as accessibility and font?

• How do I get back to the main FGCU website from the app?
• How do I get to the faculty/staff resources in Gulfline & Degree Works?

Interface and Icon Key

GENERAL
	How do I download and install the MyFGCU app? The MyFGCU app is available in the Apple and Google stores! Is the MyFGCU app available for both iOS and Android devices? Yes! The MyFGCU app will be available on iOS and Android devices! Who do I contact for app-related issues? If you have any questions or issues, please contact the University Help Desk via email or by calling [phone]. How do I report bugs or suggest improvements for the app? You will be able to complete a feedback form provided within the app.   How do I find emergency contact information through the app? Emergency and non-emergency contact information will be available from the Emergency Info icon within the app.   Is there a guest mode for those without university credentials? Yes! Users are not required to log into the app using their FGCU credentials. However, to access personalized class information, students, faculty, and staff should use their FGCU credentials to log in. Users will be able to log in by clicking a head and shoulders icon in the top right corner of the app.  What measures are in place to ensure user privacy and security? FGCU policy does not allow the release of personally identifiable information to third parties (other than its agents when required for university business) without the permission of the person identified or as allowed or required by law. We do not sell the information we collect from individual visitors to our websites or digital applications to third parties. The University implements reasonable physical, technical, and administrative safeguards designed to prevent unauthorized access to or use of the information we collect online. While we strive to protect your information, we cannot guarantee or warrant the security of such electronic data. However, we will only use your information for educational, research, or other purposes in furtherance of the University's mission for which it was provided. For more information on data security, please review our Restricted Data policy.
IN APP FEATURES & SETTINGS
	How can I receive push notifications for important updates? Push notifications will serve to provide valuable information to users of the mobile app, including updates on local and FGCU emergencies, alerts for severe weather, and reminders for class registration. How do I access additional app settings such as accessibility and font size? Tap your Profile Picture at the top right corner of the app. This gives you access to changing the font size, accessibility settings, and much more. How do I get back to the main FGCU website from the app? Tap the FGCU Website quicklink to open the FGCU website. How do I get to the faculty/staff resources in Gulfline and Degree Works? Tap the Gulfline quick link to access the Gulfline/Degree Works website (employee persona).

 

INTERFACE AND ICON KEY

This is a running list as the MyFGCU mobile app continues to add functionality.

Web version: Drop-down menus @ top of screen │  Mobile app: Tap Menu icon
Academics Menu ˅ - Advising - CAA (Center for Academic Achievement) - Degree Works - Internships & Cooperative Programs	Campus Resources Menu ˅ - Building Abbreviations - Dine on Campus - Virtual Tour	Wellness & Services Menu ˅ - CAPS (Counseling & Psychological Services) - Eagle ID - Enrollment Services - Parking Services - Recreation & Wellness - Service-Learning
My Menu ˅ or * Add items to my menu (to create a shortcut list of your favorites)	or Message center View messages and manage your opt-in channels.	or My favorites (mobile app) Use the Star icon to add certain locations to your Favorites area.
User Profile Access your user profile settings, such as changing the font size, accessibility settings, and much more.
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My Quick Links │ Use Customize > to choose which icons to display.
Gulfline (Student Persona) Check grades, pay tuition bills,  and more.	Canvas At-A-Glance Access Canvas courses on the  go and in class.	Password Reset Forgot your password? Quickly access the password reset site.
Campus Safety Learn more about emergency services and the ways FGCU fosters a safe campus.	Dining View on-campus dining options, hours, and dining hall menus.	Campus Map Access our interactive map to discover FGCU points of interest, including dining and much more.
Athletics View news, schedules, results,  and social feeds to keep you in  the game.	Bookstore Shop and purchase the books and swag needed to ensure a successful term!	Library View catalogs, available technology, and other resources.
Directory Access contact information about students, faculty, and staff at FGCU.	Email Check your Eagle Mail account.	Workday (Employee Persona) Access the FGCU Workday site to view training resources such as job aids and videos, read archived newsletters, and log into Workday.
Garage Availability Check real-time parking availability across campus.	FGCU First Day Ready Affordable course materials rental program for undergraduate students.	Feedback Give us your feedback about the MyFGCU experience.
FGCU Go (UWREC) Access the Recreation & Wellness portal.	Get Involved Explore the EagleLink site for ways to get involved in the FGCU community.	Gulfline (Employee Persona) Access the Gulfline/Degree Works website for advising and degree planning.
FGCU Website Access the main FGCU website anytime with a tap on this quicklink.	Laundry CSCPay App Launches the CSCPay Mobile Coinless Laundry app to pay for laundry cycles.	Campus Shuttles Launches the Passio GO app to pay for real-time bus tracking.
Canvas Courses Displays details about your courses.	Today's Classes Displays a list of your classes for the day.	My Student Center Access critical information such as enrollment, financial, and holds information. Employee Resources (Employee persona) Access "just in time" resources to keep you moving and growing in your career at FGCU.
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Canvas Hub (Student Persona) Quick access to your Canvas inbox, announcements, and due dates.	FGCU Events & News Feed Stay in touch with daily and upcoming events happening at FGCU.	FGCU News Feed Stay up-to-date on what’s happening on and around campus with the latest news.
Help & Support 1) Contact the University Police Department for direct assistance or access their website. 2) Email the IT Help Desk directly for assistance. 3) Submit an IT Help Desk ticket for assistance. 4) Access the Ethics & Compliance website for the anonymous hotline.	Social Media Links Stay connected with your various FGCU-related feeds.	Report Feedback Help us improve your user experience, share your thoughts, or report any issues.

University Help Desk: ITS Knowledge Base | Email Help Desk | 239-590-1188
Monday-Friday from 7am to 10pm and Saturdays from 8am to 5pm