Pulse Secure Client Application Install and Connections

  • Updated

Purpose:

This document goes over how to install and ensure that the Pulse Secure Client is properly connected on your machine so that a connection to FGCU internal's network can be made from your own computer and internet connection.    

 

On this page:

Installing Pulse Secure Client Application:

  1. Navigate to https://myvpn.fgcu.edu/
  2. You will be prompted to sign in using your FGCU credentials

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  3. Once signed in, find the "Client Application Sessions" section and you should see an option to start a Pulse Secure connection . Click the "Start" option.

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  4. (*Note: you may first run into an app pop-up box like this however):

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    Proceed with just clicking back into the Pulse Secure page, and then hitting the Blue Download button to further install the application client.
  5. Once you have finished installing Pulse Secure, click the HERE link to add a connection to FGCU's network.

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  6. After clicking the "Here" option, you should be navigated to a new page asking : Open Pulse Secure Application Launcher? Select "Open Pulse Secure Application Launcher"

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  7. You may at this point be prompted to login again with your account. If not, you can skip steps 8-10 and go straight to How to connect to the Pulse Secure Client Application after it's installed on your device within this article

  8. To login, type in your full FGCU Eagle Access ID (your e-mail address - i.e.: user@fgcu.edu) and your email password.

     

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  9. Since the application is tied to DUO 2FA Now, you may get a new window with a prompt for a Secondary Password.

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  10.  For the Secondary Password, enter one of the following: 

      • Push: Sends a push login request to the DUO Mobile App on the primary smartphone on your list of DUO registered devices. This option is preferred or recommended for an easier experience.
      • The passcode that appears on your DUO Mobile App, e.g., 123456 (with everything in bold being the only thing you type in the secondary password field: This is generated from the DUO Mobile App or can be from a DUO hardware token as well. 
      • Phone: Calls the primary phone number on your list of DUO registered devices. When using a phone, DUO will call the top device that has a phone number, which may be a registered smartphone. 

    Note: If more than one device type (smartphone, landline, etc.) is registered, a number may be added to the end of the secondary password to send requests to a particular device:

        Push2: Sends a push request to the second smartphone on your list of registered devices. 

        Phone2: Calls the second phone number on your list of registered devices:

     

    Push Example:

     

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    If push is chosen (as shown above) you will receive a request response from Duo to your device and you can push the response to authenticate.

How to connect to the Pulse Secure Client Application after it's installed on your device

  1. If Pulse Secure is already installed and you are ready to make a connection now, find the Pulse Secure icon in your hidden icon section. This area is located in the lower right-hand corner on a Windows PC, and on the top-left notification area for a Mac device.

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  2. Select the "Connect" option; a new window will pop up asking for your FGCU credentials. After entering your information, please then press "Connect"                                       

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  3. Again, you may need get the Secondary Password Prompt at this point:mceclip1.png
  4. Proceed with entering either "Push," "Phone," or your passcode as "123456" to authenticate with DUO:

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    If push is chosen (as shown above) you will receive a request response from Duo to your device and you can push the response to authenticate.

  5. To verify that you have connected to FGCU's network, find the Pulse Secure icon in your icon notifications menu found in the lower right corner on a Windows machine and top left on a Mac.

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  6. If you select the "Open Pulse Secure" button, you should see something like this as well, further letting you know if you are connected or not:mceclip0.png