Accessing Another Mailbox in Outlook on the Web

  • Updated

What this article covers

This article outlines the steps to view and manage emails for a shared mailbox. This method also lets you receive notifications of new items in the Inbox of the shared mailbox.

Note: Permission to add a shared Mailbox is provided by ITS; the Mailbox will appear when permission has been granted. If it does not, please sign out of Outlook and then sign back in. The mailbox should appear, if it does not, please contact the University Help Desk at (239) 590-1188 so that they may further assist.

Steps:

  1. Sign in to your account in Outlook on the web (https://www.outlook.com/fgcu.edu)
  2. In the upper right corner, you will see your profile image. Please click your profile image and a list of options will appear.
    Outlook Profile Image.png
  3. Click Open another mailbox.
    Outlook Open another mailbox setting.png
  4. Type the email address of the mailbox that you want to open, and then click Open.
    Outlook - Open another mailbox.png
  5. If you receive the following error message, please contact the University Help Desk at (239) 590-1188 so that they may further assist.
    mceclip0.png

University Help Desk: ITS Knowledge Base | Blue-Email-Icon.jpg Email Help Desk | Blue-Phone-Icon.png 239-590-1188
Monday-Friday from 7am to 11pm and Saturdays from 8am to 5pm