Accessing a Shared Mailbox on a Mobile Device

  • Updated

What this article covers

This article outlines the steps to view and manage emails for a shared mailbox on a mobile device. 

Notes:

  • The images used are from an iOS device, but there should be similar functionalities for an Android device.
  • Permission to add a shared Mailbox is provided by ITS; the Mailbox will appear when permission has been granted. If it does not, please sign out of Outlook and then sign back in. The mailbox should appear, if it does not, please contact the University Help Desk at (239) 590-1188 so that they may further assist.

Steps:

  1. Sign in to your primary account on the Outlook application for Android or iOS.
  2. Tap your initials on the top left side
  3. Then tap the Add Account button in the left navigation pane. Then tap Add Shared Mailbox.
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  4. If you have multiple accounts added to the Outlook Mobile application, select the account that has permissions to access the shared mailbox.
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  5. After the account setup process is completed, the shared mailbox will display in your account list on the left navigation pane. 
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University Help Desk: ITS Knowledge Base | Blue-Email-Icon.jpg Email Help Desk | Blue-Phone-Icon.png 239-590-1188
Monday-Friday from 7am to 10pm and Saturdays from 8am to 5pm