Disabled Azure Device - Error Code: 135011

  • Updated

This article contains how re-enable a device linked to an Office 365 Account

Symptoms:

  • Unable to access my OneDrive folder through file explorer.
  • Receive "Your organization has disabled this device - Error Code: 135011"

chrome_vwPkysdBL0.jpg

Cause:

Device was disabled through https://myaccount.microsoft.com/device-list firefox_JF2CWsb0UR.jpg

 

Fix:

  1. To correct this issue you will need to remove your account from the Device's "Settings"NZxZBSwZ6I.jpg
  2. Under Windows Settings, select "Accounts"ApplicationFrameHost_ai6pQfofss.jpg
  3. Once you are in "Accounts", select "Access work or school" on left paneApplicationFrameHost_PQva90TCMi.jpg
  4. In "Access work or school" , select the account associated to your FGCU account and press "Disconnect"
  5. ApplicationFrameHost_iu18EHRvoJ.jpg
  6.  
  7. You will be prompted with the below message and press "Yes"ApplicationFrameHost_nlIrCiSutK.jpg
  8. Once your FGCU account has been removed, press on "Connect"ApplicationFrameHost_Y1idSxxwvA.jpg
  9. Enter your FGCU Email Address and press "Next"
  10. This will redirect you to the FGCU Eagle Access login portal, enter you FGCU Credentialsfirefox_LnSUKcxbld.jpg
  11. This will register your Device once again and should find that your FGCU account is listed under "Access work or school"
  12. You can confirm that your device has been added as the option to Disable device is available on https://myaccount.microsoft.com/device-list.
  13. DO NOT press "Disable device" as you will need to repeat step 1firefox_Rtv5XUFfDZ.jpg