Authorized Account Requester Guide

An Authorized Account Requester (AAR) is a designated appointee for their department who may submit a work orders to Information Technology Services (ITS) for the following:

Who is eligible to be an AAR?

All Deans and Directors are automatically AARs. Additional personnel may also be appointed as an AAR by the Dean/Director. An updated list of appointed AARs can be found at: List of AAR's

Employee network access (i.e. Grant access to a Private drive [P:] folder, CrossDept drive [R:] folder, Distribution List, or Shared Mailboxes)	Departmental requests (i.e. A new Secured Folders, Distribution List, or Shared Mailboxes)
Access Request	New Resource Request

Getting Started:

How are employee accounts created:

Employee accounts will be created the day the “Recruitment Process” is completed by entering the personnel data into Workday. 

How does a new employee receive their EagleAccess ID:

• Upon completion of the "Recruitment Process", an email will be sent to the address they applied with (i.e. @gmail.com or @yahoo.com)
  • The following article in the ZenDesk knowledge base provides additional detail (if needed):

    • https://fgcu.zendesk.com/hc/en-us/articles/360052025432 

Requesting additional employee access:

• Complete and submit the Access Request form
• If the employee needs access to another departments resources, please have them contact that departments AAR and submit an "Access Request".

How to terminate an employee:

• Inform the employees manager to initiate the termination (in Workday) as described in the "Terminate Employee" job aid

When an Employee changes jobs:

Per Information Technology Services policy, after a “job change” all access must be re-requested by their AAR.

• All network resources (department share folders, cross-department drives, and membership on department distribution lists will be removed on the effective date of the new position

Employees may request on their own that the following fields be updated:

For more information on how to update the following, please reference the available job aids: https://www.fgcu.edu/workday/training

• First name
  • (Human Resource/Manager approval)
  • CAUTION: Upon approval this will modify the employees email address and is IRREVERSIBLE
    
    
• Preferred first name
  
  
• Last name
  • (Human Resource/Manager approval)
  • CAUTION: Upon approval this will modify the employees email address and is IRREVERSIBLE
    
    
• Name prefix
  • (Human Resource/Manager approval)
    
    
• Name suffix
  • (Human Resource/Manager approval)
    
    
• Employment status
  
  
• Office location
  • (Manager approval)

Contact the following department(s) to update these fields:

Human Resources:

• Title
• Department

Please have the end user contact the HR records team at [e-mail] for assistance. 

Infrastructure:

• Work telephone

Please complete the “Phone/Voice Services Request” form

Quarterly audits:

• Information Technology Services will contact the AARs of select departments to audit who has access to departmental resources (i.e private drive folders, cross department drive folders, distribution lists, etc).

Forgot your password?

All users are encouraged to enroll in the FGCU password reset site at https://www.fgcu.edu/myaccount/.  Upon enrollment, an employee may reset their password at any time. 

Please contact the University Help Desk if needed.

Appendices:

^*1 Contingent Workers:

- Consultant
- Honorary
- Intern
- Retired
- Trustee
- Volunteer
- Fellow

 ^*2 Academic Affiliates:

- Courtesy
- Emeritus

University Help Desk: ITS Knowledge Base |  Email Help Desk |  239-590-1188
Monday-Friday from 7am to 11pm and Saturdays from 8am to 5pm