This article explains how to use DUO 2 Factor Authentication when accessing MyVPN.
Two different scenarios can be experienced by the user.
- The user accesses MyVPN by using a web browser. - Most Common
- The user accesses MyVPN by using the Pulse Secure application.
Scenario 1 (Accessing MyVPN using a web browser):
The user wants to initiate a Remote Desktop session with his/her computer on Campus, or when the user wants a quick shortcut to find a file on their Network folders.
- The user will access MyVPN via the following URL (https://myvpn.fgcu.edu).
- Log in with your full FGCU Eagle Access ID (usually your e-mail address - i.e.: firstname.lastname@example.org) and password.
- Once your username and password have been verified, You will be asked to authenticate yourself using DUO. ITS recommends you use the recommended DUO Mobile app and choose the option to “Send Me a Push” for the easiest experience.
4. The user will receive the push, code or call to their registered DUO device.
5. The user is now in MyVPN and DUO authenticated.
Scenario 2 (The user accesses MyVPN by using the Pulse Secure application):
- You can launch Pulse Secure after logging into the MyVPN website, or by launching their Pulse Secure application directly from your computer.
- The user will select “connect” next to the MYVPN option.
3. Login to Pulse Secure (MyVPN) by typing in their full FGCU Eagle Access ID (usually your e-mail address - i.e.: email@example.com) and your email password.
4. The user will get a new window with a prompt for a Secondary Password.
5. For the Secondary Password, enter one of the following:
- Push: Sends a push login request to the DUO Mobile App on the primary smartphone on your list of DUO registered devices. This option is preferred or recommended for an easier experience.
- The passcode that appears on your DUO Mobile App, e.g., 123456 (with everything in bold being the only thing you type in the secondary password field: This is generated from the DUO Mobile App or can be from a DUO hardware token as well.
- Phone: Calls the primary phone number on your list of DUO registered devices. When using a phone, DUO will call the top device that has a phone number, which may be a registered smartphone.
Note: If more than one device type (smartphone, landline, etc.) is registered, a number may be added to the end of the secondary password to send requests to a particular device.
Push2: Sends a push request to the second smartphone on your list of registered devices.
Phone2: Calls the second phone number on your list of registered devices:
If push is chosen (as shown above) you will receive a request response from Duo to your device and you can push the response to authenticate.